Support and Troubleshooting
Unable to Re-sign a Signature Block
If the signature layer of the drawing is locked, signatures cannot be re-signed.
Problems Getting Your Signature to Verify
For many Sign-it users it is the first time that they have used an electronic digitizer or handheld computer to sign their name. As a result, many will have some difficulty signing their name consistently the first few times. It is recommended that you try signing several times before enrolling your signature and to sign your name in a manner that is comfortable for you on the signing device. This may include shortening your signature if the device is too small for you to write your full name. If you find that you have this problem it is recommended that you re-enroll with the SignatureOne Profile Server after you have gotten more accustomed to using your signing device. This will insure that the template being used to verify your signature contains data consistent with the manner in which you sign.
A second consideration is the orientation of the signing device. Sign-it accurately measures how you sign your name and accounts for the natural deviation between one signature and another. Many people however will sign their name very differently if they are holding the signature device or if the device is lying flat on their desk. If you are having problems try using the same orientation for the signing device as you did when you enrolled with your SignatureOne server administrator.
Digital ID Persistency for Blank Pre-populated Signatures
When designing a drawing with pre-populated signature fields, Digital IDs are not pre-selected for the signature fields. If you have persistency set for Sign Now signatures, the last Digital ID you used to sign with will be pre-selected when you sign a Blank signature. If you did not use a Digital ID for the last signature or have not set persistency for Sign Now signatures, the Digital ID selection defaults to None.
AutoCAD defines raster images as images consisting of a rectangular grid of small squares or dots known as pixels. Images can be bitonal, 8-bit gray, 8-bit color, or 24-bit color. Images with 16-bit color depth are not supported starting with AutoCAD 2006. Refer to your AutoCAD Help for supported image file formats.
The iKeyTM 2032 is not supported in Sign-it on Windows Vista.
Please check the support section on our website at www.cic.com for the latest documentation.
If you need additional assistance, either contact your help desk, reseller, or CIC Technical Support (English only):